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GFAM

Overview​

Global Field Action Management (GFAM) is GM's primary system for managing global field actions/recalls after a decision has been made to proceed, and it maintains the key field-action and VIN data needed to launch and execute those actions across regions and countries.

Key Benefits​

  • Centralizes recall execution globally so regions and countries can launch and manage field actions from one system.
  • Maintains critical VIN and owner data needed to execute recalls, including owner/address retrieval and VIN loading into warranty systems.
  • Keeps downstream channels aligned by distributing recall/VIN data to dealer, owner, service, warranty, and customer platforms.
  • Supports reporting and analytics through GFAM Reporting in Databricks for Safety business and IT teams.
  • Improves compliance and responsiveness by supporting regulatory information flows and high-availability recall APIs tied to NHTSA-facing needs.

Getting Access​

All requests to access GM data must be reviewed and approved by GM's privacy team via the Privacy Impact Assessment (PIA) tool. GM's PIA tool helps to identify, assess, and mitigate privacy risks associated with a particular product or service—especially when it collects, uses, stores, or shares personal data. If a PIA has not been approved for your use case, you can submit one using the link: epia.gm.com.

How to Get Access to Product Safety Data

Access Levels

  • Dev Ops
  • Safety Business Developers
  • Safety Business Volume Uploaders
  • Safety Field Investigators
  • Dealers

Note :

To gain access to confluence pages:

  1. Navigate to Service Now.
  2. Search for 'Confluence (CONF) Access' under the What do you need access to?
  3. Search by group or space name question and select Data Engineering (Viewer).

Explore the Data Catalog​

Browse available data assets and schemas: safety_prod

Relevant Data Catalogs: safety_prod, quality_prod

  1. Recall / field action execution tracking
  2. VIN recall lookup for downstream apps
  3. Dealer and service operations
  4. Regulatory / compliance reporting

Who's Using this Data?​

Teams using GFAM Data​

  • Global Product Safety Systems and Certification
  • Warranty / CCA
  • Marketing
  • Quality Engineering
  • Dealers

Internal Communities​

Reports, Dashboards and Applications​

Data is used in:

Safety Search - Application

Power BI - GFAM Ad Hoc Reporting

  • [Access] GFAM MSBI Consumers_PROD, GFAM MSBI Power Users_PROD

Tableau - GFAM Reporting

  • [Access] AWS Tableau Reporting Folder - 51534-Global Field Action Management Reporting

Cognos - GFAM Reporting

Training & Learning Resources​

  • Safety Search Administration Videos: TBD
  • Vehicle Safety Emerging Issues Analytics: TBD

Need Help? Connect with us​

Support Channels​

Have an update? Send us your feedback via Slack at: #feedback-data-gm-com​

Last updated: June 2, 2026 Document version: 1.1