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Product Safety

Overview​

This program brings together a wide range of structured and unstructured safety-related data to support end-to-end product safety monitoring, investigation, and decision-making. It integrates multiple sources of customer verbatims, including customer complaints, warranty narratives, technical assistance cases, survey feedback, and complaints submitted to government agencies, alongside detailed warranty claim data such as labor operations, part numbers, repair details, and failure trends. It also incorporates connected vehicle and telemetry data, including DTCs, DIDs, crash notifications, and other vehicle signals, to provide earlier visibility into emerging issues and field performance. Together, these data sources enable key safety business processes such as Safety Field Investigations, hazard monitoring, recall identification and effectiveness tracking, and recall remedy development, while supporting faster issue detection, deeper root-cause analysis, and more informed risk-based decision-making.

Key Benefits​

  • Proactively identifies emerging safety issues.
  • Supports Safety Field Investigations and recall decision-making.
  • Improves investigation speed and data quality.
  • Supports recall effectiveness and remedy planning.
  • Enables required government/regulatory reporting.
  • Creates a shared analytics foundation for Safety teams.

Getting Access​

All requests to access GM data must be reviewed and approved by GM's privacy team via the Privacy Impact Assessment (PIA) tool. GM's PIA tool helps to identify, assess, and mitigate privacy risks associated with a particular product or service—especially when it collects, uses, stores, or shares personal data. If a PIA has not been approved for your use case, you can submit one using the link: epia.gm.com.

How to Get Access to Product Safety Data

Access Levels

  • Dev Ops
  • Safety Business Developers
  • Safety Business Volume Uploaders
  • Databricks App Readers

Note :

To gain access to confluence pages:

  1. Navigate to Service Now.
  2. Search for 'Confluence (CONF) Access' under the What do you need access to?
  3. Search by group or space name question and select Data Engineering (Viewer).

Explore the Data Catalog​

Browse available data assets and schemas: safety_prod

Relevant Data Catalogs: safety_prod, a152936_vehiclesafety

Safety Ecosystem of Data Sources​

  • NHTSA data for recalls / VOQs / TSB-related pipelines.
  • GVSCORE case-management data and attachments.
  • OneCRM / OneCRM Emer data.
  • Compass CVEP data.
  • PRTS issue-resolution data.
  • GFAM / GFAM Views / GFAM Reporting for recall and field-action analytics.
  • GART / production volume data.
  • Supporting sources like Transcan, AVS, TREAD, TEAMCONNECT, DDS RO, and MMY-related assets in the broader Safety analytics platform.
  • Hazard Monitoring
  • DTC & telemetry
  • Product Investigations
  • Emerging Issue Identification and Triage
  • Recall populations and effectiveness

Who's Using this Data?​

Teams using Product Safety Data​

  • Global Product Safety Systems and Compliance
  • Warranty / CCA
  • Marketing
  • Quality Engineering
  • OnStar

Key Stakeholders​

  • Jeff Ronne
  • Steven Voikos

Internal Communities​

Reports, Dashboards and Applications​

Data is used in:

Safety Search - Application

Product Safety Data Analytics OnStar - Power BI Reporting

Product Safety Emerging Analytics - Power BI Reporting

Product Safety HazMon Data Analytics - Tableau Reporting

QDAP Databricks Apps - QDAP VIN Population Reporting

Training & Learning Resources​

  • Safety Search Administration Videos: TBD
  • Vehicle Safety Emerging Issues Analytics: TBD

Need Help? Connect with us​

Support Channels​

Have an update? Send us your feedback via Slack at: #feedback-data-gm-com​

Last updated: June 2, 2026 Document version: 1.1