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Product Safety

Overview​

Multiple sources of customer verbatims (customer complaints, warranty, technical assistance, survey, complaints to government), warranty data (labor codes, part numbers, etc). telemetry data (DTCs, DIDs, Crash notification). Business process - Safety Field Investigation, Hazard Monitoring, Recall remedy.

Key Benefits​

  • Supports Safety Field Investigations and recall decision making.
  • Proactive monitoring to identify emerging safety issues.
  • Required reporting to government.

Getting Access​

All requests to access GM data must be reviewed and approved by GM’s privacy team via the Privacy Impact Assessment (PIA) tool. GM’s PIA tool helps to identify, assess, and mitigate privacy risks associated with a particular product or service—especially when it collects, uses, stores, or shares personal data. If a PIA has not been approved for your use case, you can submit one using the link: epia.gm.com.

How to Get Access to Product Safety Data

Access Levels

  • Dev Ops
  • Safety Business Developers
  • Safety Business Volume Uploaders
  • TBD more granular Data Readers access controls

Note :

  • To gain access to confluence pages: Navigate to Service Now , Search for 'Confluence (CONF) Access', Under the ‘What do you need access to? Search by group or space name’ question select Data Engineering (Viewer)

Explore the Data Catalog​

Browse available data assets and schemas: safety_prod

Relevant Data Catalogs: gmdataassets, safety_prod, and a152936_vehiclesafety

  • Product Investigations
  • Emerging Issue Identification
  • Recall populations and effectiveness

Who's Using this Data?​

Teams using Product Safety Data​

  • Global Product Safety Systems and Compliance
  • CCA
  • Marketing
  • Quality

Internal Communities​

Reports, Dashboards and Applications​

Data is used in:

Safety Search - Application

Global Vehicle Safety Lifecycle - Reporting

Global Field Action Management - Reporting

Product Safety Data Analytics OnStar- Reporting

Product Safety Emerging Analytics - Dashboards

TBD Atlan traceability

Training & Learning Resources​

  • Safety Search Administration Videos: TBD
  • Vehicle Safety Emerging Issues Analytics: TBD

Need Help? Connect with us​

Support Channels​

Have an update? Send us your feedback via Slack at: #feedback-data-gm-com​

Last updated: October 23, 2025 Document version: 1.0